Dental Health Club membership terms

Version 1.1, effective 30 October 2026

1. About us and these terms

1.1 The Luna Dental Health Club (the Club) is run by Luna Pet Healthcare Limited, trading as Luna the Dental Vets, company number 16098047, registered office Brimscombe Court, Thrupp Lane, Stroud GL5 2ED (Luna, we, us).
1.2 These terms form the contract between us and the person who signs up (you). Please read them before joining. We’ll send you a copy by email when you join.
1.3 Your pet’s individual plan (the Plan) forms part of these terms. If the Plan and these terms conflict, the Plan applies.
1.4 You can contact us at hello@luna.pet, through Bella on our website, or at any Luna clinic.

2. Definitions

2.1 Member pet: each dog or cat enrolled in the Club. Each member pet has their own Plan.
2.2 Monthly Fee: the amount you pay each month for a member pet’s Plan.
2.3 Sparkle Points: the credit added to a member pet’s account from the dental care portion of your Monthly Fee, plus bonus points under clause 8.1, used as payment at Luna.
2.4 Routine Dental: a Luna Protect & Shine Dental, as described in clause 5.
2.5 Additional Treatment: any treatment beyond what is included in the Plan, including Fix & Shine, Restore & Shine and Restore & Shine + procedures, extractions, and add-ons.

3. Joining

3.1 You must be 18 or over, live in the UK, and be the owner of the member pet or authorised by the owner.
3.2 Membership is open to dogs and cats that have been examined at Luna or graded through our AI dental photo check within the last 3 months.
3.3 If a pet has dental disease needing treatment at the time of joining, we may require that treatment to be completed before the Plan starts.
3.4 We may decline an application at our discretion. If we do, we’ll refund anything you’ve paid.
3.5 Your membership starts on the date we confirm your Plan and take your first payment (the Start Date).

4. Your Plan

4.1 We’ll recommend a Plan based on your pet’s dental history, grade, age and breed. You can add or remove elements before joining.
4.2 The Plan sets out the at-home products, check-ups and Routine Dentals included, with their recommended schedule, and the Monthly Fee.
4.3 The recommended schedule is based on our clinical judgement and may change after a check-up or dental. We’ll discuss any change with you first, and changes to your Plan or Monthly Fee only take effect with your agreement.
4.4 You can change your Plan at any time by contacting us. Changes take effect from your next payment date.

5. Routine Protect & Shine Dentals and Additional Treatment

5.1 A Routine Protect & Shine Dental includes a pre-anaesthetic check, general anaesthesia and monitoring, a full oral examination, dental charting, scale and polish, dental X-rays, and standard pain relief and after-care.
5.2 It does not include pre-anaesthetic blood tests, extractions or any other Additional Treatment, unless your Plan says otherwise.
5.3 If we find something during a Routine Dental that needs Additional Treatment, we’ll contact you before going ahead, unless delaying would harm your pet. You agree to pay for Additional Treatment you authorise at our standard prices, using Sparkle Points, card payment or both.
5.4 All treatment is subject to our clinical judgement and to you signing our consent form on the day. We may postpone a dental if it isn’t safe to go ahead.
5.5 Appointments are subject to availability at your chosen Luna clinic. You can redeem Plan benefits at any Luna clinic.

6. Sparkle Points

6.1 Each month, after we receive your Monthly Fee, we add Sparkle Points to the member pet’s account equal to the dental care portion of the fee shown in your Plan (1 point for each £1), plus bonus points under clause 8.1.
6.2 Each Sparkle Point is worth £1 against Luna products and services at our standard prices, at any Luna clinic and online.
6.3 You can redeem your Sparkle Points at any time against any Luna dental procedure or product for any of your pets.
6.4 If your Sparkle Points don’t cover the full cost, you can use the points you have and pay the rest by card. Your Sparkle Points balance can’t go below zero.
6.5 Sparkle Points have no cash value. They can’t be exchanged for cash, sold or transferred outside your household.
6.6 Sparkle Points do not expire while your membership is active. On leaving, clause 10.6 applies.
6.7 We may also award promotional points (for example, for referrals). Promotional points have no cash value and may carry their own expiry date, which we’ll tell you when we award them.
6.8 If points are added in error, we may remove them.

7. Fees and payment

7.1 You agree to pay the Monthly Fee by recurring card payment, on the same date each month from the Start Date.
7.2 All prices include VAT.
7.3 If a payment fails, we’ll tell you and try again after 7 days. If it’s still unpaid 14 days after the due date, we may suspend Plan benefits and product deliveries until it’s paid. Repeated failure may lead us to end your membership under clause 11.
7.4 We may change the Monthly Fee, for example because of changes to our costs or prices. We’ll give you at least 30 days’ written notice. If you don’t agree, you may cancel before the change takes effect, without any early-cancellation charge.
7.5 You can pause a member pet’s membership for 1, 2 or 3 months at a time, from Your Club plan on our website or by contacting us. While it’s paused we don’t take the Monthly Fee, add Sparkle Points or send products; Sparkle Points already in the account don’t expire and can still be used at Luna. Payments, points and deliveries start again by themselves when the pause ends, or sooner if you restart them. Time paused counts towards the minimum term in clause 10.2, and you can still cancel during a pause under clause 10.

8. Member benefits

8.1 You will receive 1 bonus Sparkle Point for every 10 added to your account through your monthly payments. Bonus points are worth the same as, and are treated in every way like, your other Sparkle Points.
8.2 Your pet’s appointments are covered by our Dental Booking Terms, including the fees for late cancellation or rescheduling. If you have Sparkle Points, you can use them to pay any fee.
8.3 Member content, events, and special offers are provided at our discretion. We may change or withdraw them at any time; they don’t form part of the contract price.

9. Product deliveries

9.1 We’ll send your first two months’ products after your Plan is finalised, and then every two months in line with your Plan.
9.2 Delivery is free to UK mainland addresses. We’ll tell you of any charge for other addresses before you join.
9.3 You can change or pause products up to 5 days before the next dispatch date.
9.4 If a product arrives damaged or faulty, tell us within 7 days and we’ll replace it. This doesn’t affect your statutory rights.
9.5 Opened food, supplement or hygiene products can’t be returned unless faulty.

10. Cancellation

10.1 Cooling-off period. You can cancel within 14 days of the Start Date for any reason. We’ll refund all payments, less the value of products sent (unless returned unopened) and services the member pet has received.
10.2 Minimum term. Membership has a minimum term of 2 months from the Start Date. After that, it continues monthly until cancelled.
10.3 After the minimum term. You can cancel at any time by giving 30 days’ notice.
10.4 During the minimum term. You can cancel at any time by giving 30 days’ notice. If the value of services and products the member pet has received (at our standard prices) is more than the total you’ve paid, you agree to pay the difference.
10.5 Exceptions. No early-cancellation charge or notice period applies if the member pet dies, is rehomed, you move more than 100 miles from a Luna clinic, or you cancel under clause 7.4.
10.6 Unused Sparkle Points. After your membership ends, you’ll have 90 days to redeem any Sparkle Points in your account, including bonus points under clause 8.1. After that, they expire. Promotional points under clause 6.7 expire when membership ends.
10.7 How to cancel. Email hello@luna.pet or contact Bella on our website. Please don’t rely on cancelling your payment method alone, as this won’t end your contract.

11. When we can end your membership

11.1 We may end your membership by giving you 30 days’ written notice, for example if we close the Club or the clinic you use. If we do, you’ll have no early-cancellation charge, and we’ll refund the value of unused Sparkle Points added from your Monthly Fees. You’ll have 90 days to use any remaining bonus points.
11.2 We may end your membership immediately if you fail to pay amounts due after reminders, give us false information, or behave abusively towards our team.

12. Not an insurance policy

The Club is a plan for planned, preventive dental care. It isn’t insurance and doesn’t cover accidents, illness or unexpected treatment. We recommend that you insure your pet.

13. Our responsibility to you

13.1 We’ll provide services with reasonable care and skill, in line with the RCVS Code of Professional Conduct.
13.2 We aren’t responsible for losses that weren’t foreseeable, or for business losses.
13.3 Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that the law doesn’t allow us to limit.
13.4 Your statutory rights as a consumer aren’t affected.

14. Your information

We use your and your pet’s information to run the Club, provide care, take payments and send you updates about your pet’s dental health. We may share clinical summaries with your pet’s regular vet. Our Privacy Notice explains how we use and protect your data.

15. Changes to these terms

We may update these terms, for example to reflect changes in law or how the Club works. We’ll give you at least 30 days’ notice of any change that affects you significantly. You may cancel without charge before it takes effect.

16. Complaints

If you’re unhappy, please contact us on hello@luna.pet. We’ll aim to respond within 10 working days. If we can’t resolve your complaint, you can contact the Veterinary Client Mediation Service (VCMS).

17. General

17.1 These terms are governed by the law of England and Wales. You may bring proceedings in your local UK courts.
17.2 You can’t transfer your membership to someone else without our agreement.
17.3 If any part of these terms is found unenforceable, the rest still applies.